Wednesday, December 2, 2009

Adobe Photoshop Elements and Network Homes

If you are using Network Home Redirector  to redirect items that don't work so well with Network Homes on an OSX Server and you are using Adobe Photoshop Elements, you will have an issue with the Adobe Bridge software.

If you are using NHR and Elements (at least I have seen this on version 6 and 8) then Adobe Bridge will not launch.  This is because the /Users/~/Library/Application Support/Adobe folder is redirected to tmp because Adobe Reader 9 doesn't work with Network Homes.  Adobe Reader just won't launch, so that Adobe folder needs to be redirected.  However, if the Adobe folder is redirected then Adobe Bridge doesn't work.  

Solution:  I don't really have one, in my environment only mobile users (with an account on the local workstation that syncs to the server) uses Adobe Photoshop Elements, so I don't redirect the ~/Library/Application Support/Adobe folder.  But, at least you will know where to look for the problem with Adobe Bridge.  

This was verified with client OS 10.5.7, 10.5.8, 10.6.1 and 10.6.2.  Also with Adobe Photoshop Elements 6 and 8 for the mac.  

Adobe Photoshop Elements 6 or 8 for the Mac not working

Problems displayed:
  • Adobe Photoshop Elements 6 won't open any files.
  • Adobe Photoshop Elements 8 will launch the first time after installation but force quits every other time.
Cause of Problem:
  • If AVerVision is installed to support the AVerVision Document cameras, then these two version of Adobe are affected.
Remove AverVision on the computer.  Delete these three files: 
  • /Macintosh HD/Applications/AVerVision 2 
  • /Macintosh HD/Library/QuickTime/AVerVDig.component 
  • /Macintosh HD/Library/Image Capture/TWAIN Data Sources/AVerVision.ds 
  • /Macintosh HD/Users/The user that is going to use the program/Library/Application Support/Adobe